Privacy Policy

Effective date: 4 August 2026

Information we collect

• Account and contact information: name, mobile number, email address or account identifier.
• Service information: state, city, area, address details, pincode, selected service, booking date/time, cancellation reason and review content.
• Payment and transaction information: Razorpay order/payment identifiers, amount and payment status. Complete card, bank or UPI credentials are processed by Razorpay and are not stored by ProLux.
• Technical information: basic network request, browser/app and security log information needed to operate, protect and troubleshoot the service.

The Android app does not request device GPS, contacts, camera, microphone, SMS or storage permissions. A service location is selected or entered by the user.

How we use information

We use information to authenticate users, show services available in a selected area, create and manage bookings, process and verify payments, provide customer support, prevent fraud, secure the service and meet legal obligations. We do not sell personal information.

Service providers

We use service providers only where needed to operate the service. Firebase Authentication helps verify mobile numbers and sign users in. Razorpay processes payment options and payment verification. Hosting, email and security providers may process limited information on our behalf. Their handling is also governed by their applicable terms and privacy policies.

Data sharing

Booking details may be shared with the assigned service professional so the requested physical service can be delivered. We may also disclose information when required by law, to protect users, or to investigate fraud and security incidents.

Security and retention

Information is sent using encrypted HTTPS connections. We use access controls and other reasonable safeguards, but no online system can guarantee absolute security. Account and booking information is retained while needed to provide the service. Some transaction or fraud-prevention records may be retained where required for tax, accounting, dispute resolution, security or other legal obligations.

Account and data deletion

You can start a deletion request from Profile > Delete account & data in the ProLux app, or use our public account deletion request page. We aim to verify and complete requests within 30 days. When a request is completed, the account and associated personal data are deleted or anonymized, except information that must be retained for a legitimate legal, security or fraud-prevention reason.

Children

ProLux is a general home-services platform and is not directed to children under 13. We do not knowingly create accounts for children under 13.

Your choices

You may update profile and service location information inside the app. You may contact us to request access, correction or deletion of personal information, subject to applicable law.

Policy changes

We may update this policy when the app, service providers or legal requirements change. The effective date above will be updated when material changes are published.

Contact

For privacy questions, contact proluxsmart@gmail.com.