Cancellation & Refund Policy

<h1>Cancellation & Refund Policy</h1><p>Customers can request cancellation from the app or website before service completion. Requests are reviewed by the ProLuxSmart admin team.</p><h2>Approval</h2><p>If a cancellation request is approved, the booking status will be updated and any eligible refund will be processed according to the payment provider timeline.</p><h2>Rejection</h2><p>Cancellation may be rejected if the service is already completed, the professional has already arrived, or the request does not meet operational policy.</p><h2>Refund Timeline</h2><p>Approved refunds may take several business days depending on the payment provider and bank.</p>